FAQ
Frequently asked questions
The questions our clients actually ask before booking. If yours is not here, call 514 505-2500 — you will get a real answer, not a script.
Quotes and pricing
Is the quote really free?
Yes, and with no obligation. You get a figure before anything starts. If what we find on site differs from what was described on the phone, we talk to you before continuing — never after.
Why are prices not shown on the site?
Because a posted price would be wrong half the time. Cost depends on the number of outlets, the surface area, the actual condition of the system and access. Publishing a teaser price you then do not honour is precisely what Quebec’s Consumer Protection Act forbids. Call 514 505-2500 — most quotes are settled in a few minutes on the phone.
What payment methods do you accept?
Payment is made at the end of the job, once you have seen the work. Accepted methods are confirmed when we quote.
Are there travel charges?
Travel is included in the quote and no extra amount appears afterwards. For the farthest areas — Vaudreuil-Dorion, the eastern end of the north shore — we favour grouping several services into one visit, which is what keeps the cost reasonable.
Service area and appointments
Which cities do you serve?
All of Greater Montreal: the entire island of Montreal, Laval, the South Shore (Longueuil, Brossard, Boucherville, Châteauguay, Chambly, Beloeil, Saint-Bruno, Candiac, Varennes), the north shore (Terrebonne, Repentigny, Blainville, Boisbriand, Sainte-Thérèse, Saint-Eustache, Mirabel, L’Assomption), the West Island (Dollard-des-Ormeaux, Pierrefonds-Roxboro, Kirkland, Pointe-Claire, Dorval, Beaconsfield) and west as far as Vaudreuil-Dorion. For the Laurentians and the Argenteuil RCM, our Gore branch answers at 514 705-8893.
Do you serve English-speaking clients?
Yes. A large part of our clientele in the West Island, Côte Saint-Luc, Brossard and Greenfield Park is English-speaking, and our technicians serve them in English. Call 514 505-2500.
What are your hours?
Monday to Saturday, 8 a.m. to 6 p.m. Closed Sunday. Saturday is the most requested day — book a few days ahead if it is your only availability.
Do I need to be present during the work?
Someone has to let us in and show us the equipment and the vents. After that you do not need to stay in the room. Clearing anything blocking a floor register or access to the furnace before we arrive saves everyone time.
Method and assurances
What certifications do you hold?
Nettoyage Service Plus is certified by NADCA — the National Air Duct Cleaners Association, which sets the world standard for duct cleaning — and by the IICRC, the body that certifies cleaning and restoration techniques. We display only certifications for which we hold the supporting document.
Are your products safe for children and pets?
Yes. The products used are safe for occupants and pets once the job is finished. If someone in your home is sensitive to fragrance or has asthma, say so when we quote — an unscented option is available.
What if I am not satisfied?
Tell us before the team leaves, or call us the same day. Whatever was done poorly gets redone. Our 5.0 rating across 223 Google reviews rests on one simple rule: we do not leave a job with an unhappy client.
Do you work on commercial buildings?
Yes: offices, retail, daycares, seniors’ residences, apartment buildings and industrial facilities. For commercial work the job is scheduled outside occupancy hours when needed, and the quote follows a site visit.